Thank you for you purchase at Lumichè. We are committed to delivering satisfaction with every product we offer but if you are unsatisfied with your purchase, rest assured we are here to provide assistance.

If 7 days have gone since you purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your product must be unused, in the same condition that you received it with its original packaging.

Provide a receipt or proof of purchase.

When the product you received is either damaged or defective upon usage or receiving, please contact us immediately. We will gladly assist you. If determined to be a production defect, we will provide a new replacement product.

Warranty Claims

At Lumichè, we stand behind the quality of our products. If you find that one of our products is defective and falls within the warranty period, we will take care of it directly. Our team will handle your warranty claim in accordance with our own terms and conditions, ensuring a smooth and efficient resolution. Your satisfaction is our priority, and we're here to make sure you're taken care of every step of the way.

Customer Service Contact

If you have any questions or concerns regarding this cancellation policy, please don’t hesitate to reach to out to us using the provided contact information below:

Email: contact.lumiche@gmail.com

Phone: +63 961 202 6883

Social: @lumicheofficial